DEVAASTHA — Shipping & Delivery Policy

Last updated: 14 October 2026

At DEVAASTHA, we take care to prepare and pack your sacred purchases so they can reach you safely. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.

1. Order Processing and Dispatch

Orders are generally processed and dispatched within 2–4 business days after the order is confirmed.

Business days exclude Sundays and applicable public holidays. Processing may take longer during major festivals, promotional periods, or when an order requires additional preparation. If an unusual delay affects your order, we will make reasonable efforts to inform you.

2. Estimated Delivery Time

After dispatch, delivery generally takes 5–10 business days, depending on the delivery PIN code, courier service availability and other logistical factors.

These timelines are estimates, not guaranteed delivery dates. Delays may occur due to weather conditions, transport disruptions, festivals, public holidays, remote-area delivery constraints or circumstances beyond our reasonable control.

If your order is delayed significantly, please contact our customer care team for assistance.

3. Shipping Charges

Applicable shipping charges are calculated and displayed at checkout before you complete your purchase.

The amount may vary depending on the order, delivery destination and available shipping service. Please review the shipping charge shown at checkout before placing your order.

DEVAASTHA does not promise free shipping unless a specific offer is clearly displayed and its applicable terms are satisfied.

4. Delivery Coverage

DEVAASTHA ships across India wherever delivery service is available for the customer's PIN code.

Service availability may vary by location. If delivery is unavailable for your address, we may be unable to accept or fulfil the order for that destination. Where an order cannot be fulfilled after payment has been received, we will communicate the available resolution and process any applicable refund in accordance with our policies and applicable law.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available only for eligible orders and locations where the service is supported.

COD availability may depend on the delivery PIN code, order eligibility and the payment or logistics services available at the time of checkout. If COD is available for your order, the option will be shown during checkout.

Please ensure that someone is available to receive and pay for a COD order at the delivery address.

6. Shipment Tracking

Tracking details will be provided only for shipping services that support tracking.

Where tracking is available, we will share the relevant tracking information when it is provided by the shipping service. Orders sent through services without tracking may not have an online tracking facility.

Tracking updates and estimated arrival dates are managed by the relevant shipping service and may not always update in real time.

7. Packaging and Product Protection

We use standard protective packaging for orders and provide additional protection for fragile items where appropriate, including products such as glass fragrance bottles and delicate or breakable items.

Customers are encouraged to inspect their parcels upon delivery. If an item arrives damaged, defective, incorrect or missing, please contact us promptly and follow the reporting requirements in our Return, Refund & Exchange Policy.

Where possible, retain the outer packaging, shipping label and relevant product materials until the issue has been reviewed.

8. Failed or Unsuccessful Delivery

A delivery may fail because the recipient is unavailable, the address or contact details are incomplete, delivery cannot be completed at the location, or the shipment is refused or remains uncollected.

In such cases, DEVAASTHA will review the circumstances individually and communicate with the customer where reasonably possible. Depending on the circumstances and the shipping service's process, the parcel may be reattempted, returned to us or handled through another suitable resolution.

Any proposed additional shipping or re-delivery charges will be communicated to the customer before they are applied, where applicable. Such charges will not be assumed or imposed automatically and will remain subject to applicable law and the terms disclosed to the customer.

Refunds, cancellations or deductions relating to an unsuccessful delivery will be assessed under our applicable policies and consumer-law obligations.

9. Incorrect Address and Customer Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, recipient name and contact number when placing an order.

If you notice an error, contact us as soon as possible. We will try to assist if the order has not yet been dispatched, but address changes cannot be guaranteed after dispatch.

DEVAASTHA is not responsible for delays caused by incomplete or incorrect customer-provided details, subject to applicable law and the circumstances of the order.

10. Order Cancellation and Delivery Issues

If you wish to cancel an order, please contact us as soon as possible. Cancellation may be possible before dispatch, subject to the order status and our applicable policies.

If an order is already dispatched, cancellation or return will be handled in accordance with our Return, Refund & Exchange Policy and applicable law.

If your parcel appears delayed, is marked as delivered but has not been received, or arrives with a problem, contact our customer care team so that we can review the available information and assist you.

11. Consumer Rights

This policy is intended to operate in accordance with applicable Indian laws, including relevant consumer-protection and e-commerce requirements.

Nothing in this policy is intended to exclude, restrict or override any consumer right or remedy that cannot lawfully be excluded or restricted.

For information about eligible returns, damaged or incorrect products, refunds and exchanges, please refer to our Return, Refund & Exchange Policy on the DEVAASTHA website.

12. Contact Us

For questions about shipping, delivery, tracking or an existing order, please contact us:

DEVAASTHA Customer Care

• Email: devaasthacare@gmail.com

• Phone: +91 6370195260

• Business Address: S-2, 410, Niladrivihar, Chandrasekharpur, Bhubaneswar – 751021, Odisha, India.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Thank you for choosing DEVAASTHA. We appreciate the opportunity to be part of your sacred moments.